Privacy Policy
Privacy Policy
This Privacy Policy sets out how Prospect House Farm uses and protects the personal information you supply when using our website, making a booking, or submitting a general enquiry.
We take your privacy and data security seriously. Our website uses industry-standard SSL encryption, and all areas of our business comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We never sell or share customer data for marketing purposes. No invasive tracking or targeted advertising takes place on this website. We only collect the information necessary to provide our services safely, efficiently, and in line with your expectations.
This policy is effective from 17 October 2025 and may be updated periodically. Any changes will be reflected on this page.
The Information We Collect
When you make a booking or general enquiry, we may collect some or all of the following information:
– Your full name
– Email address
– Telephone number (optional)
– Details relevant to your booking or enquiry
How We Use This Information
We use this information to understand your needs and provide the best possible service. Specifically:
– To process and manage bookings and administrative records
– To send booking confirmations, receipts, and pre-arrival details
– To send occasional updates, offers, or newsletters (only if you’ve opted in – you can unsubscribe anytime)
– To request feedback about your stay or experience
Our lawful bases for processing personal data are performance of a contract, legitimate interest, and, where applicable, consent.
Security of Your Information
We are committed to ensuring your personal information is secure.
We have implemented physical, electronic, and managerial procedures to protect your data and prevent unauthorised access or disclosure, in accordance with UK GDPR requirements.
Keeping Control of Your Information
We will never pass on your personal information to third parties unless required by law or with your explicit consent.
The Greener Camping Club
For camping guests, membership with the Greener Camping Club is required.
We may enrol you at the point of booking or confirm an existing membership.
We have a written agreement with the Club regarding how your information is used and stored. The Club records only your name and email address.
More details can be found on the Greener Camping Club website.
Cookies
Like most websites, ours uses small cookies to enhance your browsing experience and help you use the site efficiently.
You can choose to accept or decline non-essential cookies through your browser or cookie banner preferences. Please note that opting out may affect site functionality.
Cookies do not give us access to your device or any personal information other than what you choose to share.
Links to External Websites
Our website may contain links to other websites of interest.
However, once you leave our site, we are not responsible for the protection and privacy of any information you provide to those websites, which are not governed by this Privacy Policy.
Data Retention
We retain booking records and related information for up to six years to meet legal, tax, and insurance obligations.
Marketing contact details are retained until you unsubscribe or request removal.
Accessing or Deleting Your Information
Under the UK GDPR, you have the right to:
– Request a copy of the personal data we hold about you
– Request correction or deletion of inaccurate or unnecessary information
– Withdraw consent for marketing at any time
To make a request, please contact us at:
hello@prospecthousefarm.co.uk
or write to:
Prospect House Farm, Suffield Hill, Suffield, Scarborough, North Yorkshire, YO13 0BH
We will respond to all data requests within 30 days.
Contact
If you have any concerns about how your data is handled, please contact us first so we can address the issue quickly.
You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
